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Frequently Asked Questions
What forms of payment do you accept?
We accept Paypal, VISA or MasterCard.
We do accept personal checks and cashiers checks but these orders will not be shipped for 10 days pending verification of the funds. There will be a $30 charge for returned checks. We no longer accept money orders for payment.
Can I print out my order and mail it in with a check?
Yes, you can mail in your order with a personal check or a cashiers check. Please remember that we do not accept money orders, and shipping will be delayed until funds have cleared. Make checks payable to: Your Candle Place. (NEVER send CASH through the mail!)
Our mailing address Is:
Your Candle Place
PO Box 632
Osseo, WI 54758
How long does it take to process an order?
That depends on the item. Many items are carried in stock and ship within 24-48 hours of receiving your order. For those items created by hand, delivery may take 2-3 weeks.
Do I have to pay sales tax?
Only Wisconsin residents are charged sales tax. We are required by law to collect all applicable taxes for the state of Wisconsin.
Do you ever sell or give my personal information to anyone?
Absolutely not!! We will never sell or give away any of your personal information (your name, phone number, email address, shipping, billing addresses) to anyone, EVER!! This policy is STRICTLY enforced. Your information is completely private.
I love your products! How often do you add new products or product lines?
We are always looking for new and different products to add to Your Candle Place. Once we have researched a company to verify they meet or exceed our standards for integrity and product quality, we offer them to you. So check back frequently, or better yet, send us an email at suggestions@yourcandleplace.com with ideas and suggestions for products you feel would compliment what we already have.
How will my order be shipped?
We use USPS mail delivery or UPS depending on the size of the package being shipped.
Can I order by telephone or fax?
You can fax your order, including credit card number, expiration date, and the exact name on the card to 715-597-6362. Telephone orders are not accepted at this time.
What is your return policy?
We take pride in the quality and value of everything we offer. Our guarantee is for 15 days of purchase, unless item is stated that it cannot be returned. If you are returning an item because the wrong item was shipped, we will gladly accept returns for an exchange up to 10 days from the date the package was shipped for the correct item providing the original product packaging has not been opened. E-mail us immediately to let us know you would like to return an item.
If requesting a refund due to the product's workmanship, please e-mail us to inform us why you are unhappy with the specific item. We will gladly exchange for another item comparable in price to the item being returned or a refund of the items cost minus the shipping cost.
You are responsible for the cost of returning the item unless the return is the result of an error on our part. (i.e. We sent out the wrong item or wrong size.) The applicable refund will be charged back to the original method of payment.
PLEASE NOTE:
Used merchandise will not be accepted for return.
We are not responsible for any damage to the gel, soy wax or embeds due to use of other products not sold by us. We are not responsible for damage due to misuse of our products.
Our product availability and pricing:
We have made every attempt to eliminate the possibility that an item displayed for sale is no longer available. However, availability and pricing may change before we have an opportunity to update our web site.
Products returned as undeliverable:
Your Candle Place accepts no responsibility for shipping errors related to incorrect shipping addresses provided to us by the buyer. If your package is returned to our office due to insufficient address, undeliverable, or the party has moved and did not leave a forwarding address, we will contact you with the e-mail address or the phone number you provided. If you do not respond to our e-mails or call us within 30 days, the items will go back into our inventory and there will be no refund.
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